Our luxury showroom is based in the historic Jewellery Quarter, Birmingham. Visits are by appointment only to ensure a truly personalised experience. View showroom details →

To ensure we can offer uninterrupted, one-on-one service, we kindly ask all clients to book ahead.

Yes. Our full collection is available both online and in-store. The showroom also provides exclusive access to bespoke consultations, gemstone previews, and design services.

Absolutely. You can schedule a virtual consultation or book an appointment in-store. During your session, our experts will guide you through ring styles, gemstone options, and budget preferences.

Yes, our Jewellery Quarter showroom offers a relaxed, luxurious space where you can try on engagement rings, wedding rings, and other pieces with expert guidance.

All online orders are elegantly packaged in our signature Astella box and ribbon. If your item is a gift, you can add a personal message at checkout.

Yes. Astella gift cards are available to purchase online and can be used across all product categories, including bespoke jewellery.

You will be charged at the time of purchase, regardless of whether the item is ready-made or made to order.

We accept all major credit and debit cards, Apple Pay, and secure online payment gateways.

You’ll find us at 35 Frederick Street in Birmingham’s historic Jewellery Quarter, just 200 yards from the Jewellery Quarter train station and opposite the iconic clock tower.

Our standard hours are Monday to Saturday: 10am – 5pm, and Sunday: 11am – 3pm. We also offer evening and weekend appointments to suit your schedule.

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Yes, we are. For any changes to our opening hours, check our social media for the latest updates.

Yes, we offer engraving on many of our diamond jewellery pieces. Please allow 1–2 weeks for this service depending on order volume.

Yes. Astella is proudly family-led, with a close-knit team dedicated to personal service and exceptional craftsmanship.

Yes, we offer worldwide shipping. Delivery costs and times are calculated at checkout based on your location and item availability.

For ready-to-ship jewellery, delivery typically takes 3–10 working days (UK) or 7–14 working days internationally. For bespoke jewellery, timeframes vary depending on the complexity of the design, you’ll be kept informed at every stage.

Yes. You’ll receive a dispatch confirmation email with your tracking details as soon as your jewellery leaves our workshop.

You’ll receive a tracking number via email once your order has been dispatched. This allows you to monitor the status of your delivery in real time.

Yes, express delivery is available on selected pieces. If your order is time-sensitive, please contact us and we’ll do our best to accommodate your request.

While we cannot guarantee exact delivery dates, we do our best to work around your preferred timing, especially for special occasions. Contact us in advance to discuss your requirements.

International orders may be subject to import taxes and duties, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our prices.

If your order hasn’t been processed, we may be able to cancel or make changes. Once the item has entered production or been shipped, cancellations are no longer possible. However, we can amend shipping details up until dispatch.

If your order hasn’t yet been dispatched, we can amend the shipping address. Please contact Client Services with your order number as soon as possible.

Most of our packaging is discreet and letterbox-friendly. If your item requires a signature and no one is available, a delivery card will be left and your parcel will be held at your local post office or courier depot.

Yes, we can reserve a diamond or jewellery item for you online or in-store with a deposit.

Yes, we can reserve a diamond or jewellery item for you online or in-store with a deposit.

Yes, we do. Speak with our sales team if you’d like to pay via bank transfer.

Yes, simply have the item’s catalogue ID and specifications ready, and one of our team will assist you.

We offer a 30-day return or exchange window for all online jewellery orders. Items must be returned in their original condition and packaging. Contact Client Services to arrange your complimentary return or in-store exchange.

No, personalised, custom-made, or bespoke jewellery cannot be returned unless faulty, due to the unique nature of each design.

For hygiene reasons, earrings can only be returned if they are unworn and sealed in their original packaging.

Approved refunds will be processed to your original payment method within 7 working days after Quality Control inspection.

Yes, you can return or exchange eligible online orders to our Show Room as long as it’s within the same country or region of your original purchase.

Yes. Every Astella piece is covered by our lifetime manufacturing warranty. This covers any faults related to craftsmanship. Accidental damage, loss, or wear and tear are not covered.

Yes. If your jewellery is damaged, we offer complimentary repairs for manufacturing issues and chargeable repairs for accidental damage. Please contact us for an assessment.

Most engagement rings and wedding bands can be resized. We offer one free resize within 30 days of receiving your item. Bespoke or intricate designs may have limitations, so please get in touch to confirm.

Yes. All our diamond jewellery and gemstone jewellery comes with independent grading reports, never self-issued certificates. You’ll also receive a free Valuation Report for insurance purposes.

A Valuation Report provides a detailed summary of your jewellery, including stone specifications, images, and replacement value, ideal for insurance or proof of authenticity.

Yes, all jewellery is hallmarked at the Birmingham Assay Office, in accordance with British law.

Absolutely. We only use platinum that meets the 950 hallmark standard, the highest quality for long-lasting durability.

Yes. All diamond jewellery comes with independent grading reports, not self-issued certificates.

Yes. We use SMO-certified gold and only work with suppliers who meet the Kimberley Process Certification Scheme. We also offer a wide selection of lab grown diamonds as a sustainable alternative.

Yes. Many pieces can be engraved or customised. Customised items are final sale and cannot be returned unless faulty.

To protect your jewellery, avoid contact with harsh chemicals, perfumes, and lotions. Store pieces separately in a soft pouch or box.

Clean gently using warm water, a soft brush and mild soap. For diamond rings, and everyday jewellery, we recommend a professional clean once a year.

Yes, we provide free Valuation Reports with every purchase to help you insure your jewellery at the correct replacement value.

While we specialise in engagement rings, we create all kinds of jewellery, including wedding rings, diamond earrings, necklaces, bracelets, bangles, chains, and gemstone accessories. If you can imagine it, we can craft it.

Yes. All Astella jewellery is handmade in our Jewellery Quarter Birmingham workshop, to your personal specifications.

Not necessarily. We buy our diamonds directly from polishing sources, helping our clients get exceptional value, often significantly better than high street jewellers.

Our standard turnaround for bespoke pieces is around 25 days. If you need it sooner, just let us know, we’ll always do our best to meet your timeline.

Yes. We offer personalised consultations, either in-store or virtually, where we’ll guide you through stone selection, design styles, and budget to create a piece that’s uniquely yours.

Absolutely. We’re happy to recommend the best stones and styles to suit your budget while maintaining quality and craftsmanship.

Yes, we always look after our returning clients and are happy to offer our best prices.

We combine emotional design with unmatched craftsmanship and client care. From diamond sourcing to the final polish, our passion is creating meaningful jewellery that becomes part of your legacy.

We aim to respond to all messages within one working day, though it’s often much quicker. Complex queries may take slightly longer, but we always keep you informed.